Talk to us.
The quickest way to reach us is email — a real human reads every message, usually replying within one business day.
Registered address
IDEAI (Pty) Ltd
Reg. no. 2026/390992/07
Trading as Faktuur
28 Omega Road, Rozendal
Stellenbosch, Western Cape, 7600
South Africa
Other ways in
- Already a customer? Open the in-app help drawer for direct support.
- Privacy or POPIA matter? See our Privacy Policy — same email, attention Information Officer.
- Refund or billing query? Our Refund Policy sets out the timeline and what to include.